Private Hire

Payment – 25% non-refundable deposit is required to secure your booking for groups of 35 or more. If for any reason the total number of passengers falls below the minimum number required to hire the boat, Sabrina Tours Ltd reserves the right to cancel the booking, or the booking organiser will be required to pay the equivalent balance. In the circumstances of the booking organiser cancelling the full deposit will be lost. The booking will only be confirmed on receipt of a deposit and a completed and signed booking form. The booking organiser is responsible for the whole of the private hire fee/charter fee. The balance must be paid to us not later than 21 days before departure. A refund on this balance will only be issued if Sabrina Tours Ltd can fill the evening that has been cancelled. The notice period of cancellation of private hire during the day (11am and 5pm) is reduced to 7 days, in this situation, only the deposit will be lost and the balance will be refunded if paid.

Booking Cancellation – In all cases of cancellation from the booking organiser the deposit is forfeited. If the booking organiser should cancel the booking you must notify Sabrina Tours Ltd by email or in writing, using recorded or registered post. Should cancellation be within the 21 day period, you will be responsible for the whole amount of the charter fee and any other costs i.e. entertainment. Sabrina Tours Ltd will endeavour to obtain another charter for the boat but until this is obtained you will remain responsible for the balance of the hire. Sabrina Tours Ltd reserves the right to refuse carriage of anyone and the right to terminate or vary the cruise for whatever reason. We always endeavour to sail whenever possible, however, safety is paramount and if we cannot sail, you will be able to use the boat as a moored venue and we will refund 25% of the hire charge. As a goodwill gesture, we will provide complimentary tickets for all guests to join us on a day time cruise when the conditions have improved. All our skippers have the authority to terminate any cruise before the scheduled time if the behaviour of passengers poses any risk to their own safety, the safety of the vessel or other river users.

Food & Drink – Under no circumstances may food or drink be brought on-board other than what has been booked through Sabrina Tours Ltd. The trip will be terminated if anyone is found bringing or consuming their own alcohol or food on board. Please see below for corkage and cake exceptions.

Corkage – We offer a full wine menu for you to choose from but if for any reason you would like to bring your own wine or champagne on board there is a corkage charge and this is limited to no more than 3 bottles. Wine is charged at £7.50 per bottle, sparkling wine at £10.00 per bottle and Champagne at £15.00 per bottle. This charge would include refrigeration, glassware and service. Please contact our office prior to your event to arrange this. Soft drinks and spirits are not allowed to be brought onboard.

Agreement – ‘Sabrina Boat’ is booked for the agreed duration at the agreed price. If late guests delay the departure of your cruise, the boat will return to the quayside at the scheduled time, regardless of the actual cruise time. Please read the terms and conditions of hire above, before signing this booking form, once signed please return it with your non-refundable deposit of 25% to secure your booking. Your booking and date cannot be confirmed until the deposit has been received, along with this booking form and signed terms and conditions.

Cake cutting –  Sabrina Tours Ltd can offer desserts as one of our food package options. If you (the organiser) alternatively wishes to bring a cake onboard for celebration purposes such as a birthday or wedding event, Sabrina Tours Ltd will accommodate this at the cost of £1 per guest which will include cutting and service using our plates and cutlery. Bringing a cake onboard is only allowed in conjuction with ordering a food package through Sabrina.

Entertainment – Sabrina Tours Ltd offers entertainment packages which allows use of our equipment and playlists for a cost. DJ Hire is also possible but is solely subject to the availability of our approved DJ partners and can only be done in conjuction with one of our entertainment packages. We do not allow guests or organisers to supply their own DJ. This is due to a number of factors including technical restraints of operating on limited power when sailing and PAT tested and checked DJ’s. Sabrina has a list of approved DJ’s we work with and the organiser is responsible for covering the full cost of the DJ hire on top of the entertainment package chosen. Sabrina Tours Ltd also reserves the right to refuse certain types or genres of music from being played as we sail in residential areas. This inlcudes music genres such as Hardcore drum and bass or House music.

Decorations – Sabrina boat is happy to allow the use of most decorations within reason. Please see below for decoration types we do not allow. We would ask that the organiser factors in time to come and set them up before the booked arrival time. If you require Sabrina Staff to decorate for you, we will require an additional member of staff so would charge an additional £25.00 fee for this.

We DO NOT allow the use of party poppers, glitter or confetti, even in balloons. They can cause damage to furniture and floors to the point where we will end up having to sand our floors and re-paint them. Please be aware that if this rule not adhered to, Sabrina Tours reserves the right to charge for damages, materials and labour costs incurred.

Group Bookings on Scheduled Boat Trips 10AM – 4PM

Payment – For groups of 20 or more who would like to book tickets for one of our scheduled daily day trips a £50.00 non-refundable deposit is required to secure your booking. Full balance is payable before the event in cleared funds only.

Booking Cancellation – In all cases of cancellation from the booking organiser the deposit is forfeited. If the booking organiser should cancel the booking notification should be by email or in writing, using recorded or registered post. Safety is paramount. Weather and River conditions can change very quickly and in the event, Sabrina Tours Ltd have to cancel the trip a full refund or an alternative date will be offered. All our skippers have the authority to terminate any cruise before the scheduled time if the behaviour of passengers poses any risk to their own safety, the safety of the vessel or other river users.

Poor weather conditions, flooding, or engine failure – River conditions can change very quickly and in the rare event that severe flooding or engine failure prevents us from operating we have to cancel the trip giving you as much notice as possible with a full refund or an alternative date. We cannot accept liability for cancellation in the instance of the customer or group organiser should cancel.

Our group rate is for a minimum of 20 passengers. If your numbers drop below this amount, you will still be invoiced at 20 people. Please be aware that we cannot make adjustments to your invoice total with less than 48 hours’ notice. This means you will be charged at the amount of people booked from 48 hours before your departure date, unless this number rises in which case we will charge per head at the standard rate. If the number of passengers drops after the 48 hour period prior to your cruise, you will still be charged for the number of places that were booked. We offer 1 free placement for either the organiser or driver but this must be communicated to us in advance of the cruise date with the final numbers confirmation.

Our seating arrangement consists of tables of 4. Groups attending are advised that the number of seats allocated is for the exact amount of people booked. They have not booked whole tables for less than 4 people per table and will be required to share with each other to fill their allocated seats. Another way to understand this is that if there are 3 people who want to sit together, they will be required to share with a 4th person. They will not get the table to themselves as this would cause the rest of the group to spill onto other tables for other passengers, therefore taking seats that have not been paid for.

All groups are required to be at the Pontoon ready to board for quarter to the hour they are due to sail so that we can leave on schedule. Our boats run on an hourly schedule so if they do not make it on time, the boat will have to leave without them and the places they booked will still be charged for.

Individual Bookings on Scheduled Boat Trips 10am – 4pm

Payment – Full payment is required at the time of the booking for each ticket required. Sabrina Tours will reserve your seat on-board once payment has been received. It is not possible to reserve seats without full payment.

Booking Cancellations, transfers and refunds – All tickets are non-refundable from the point of purchase. Tickets can only be transferred at our discretion and with at least 24 hours’ notice for weekday bookings and 48 hours for weekend bookings.

Weather and River conditions can change very quickly and in the event of not being able to sail, tickets can either be transferred to another date or a full refund can be offered via the method of payment or place of purchase. This also applies to other reasons for Sabrina Tours Ltd having to cancel such as engine failure.

All our skippers have the authority to terminate any cruise before or during the scheduled cruise if the behavior of passengers poses any risk to their own safety, the safety of the vessel, or other river users. No refund will be issued to anyone directly involved, however, a complimentary ticket for other passengers will be offered for another scheduled boat trip.

Themed Evening Events and Cruises

Payment – Full payment is required at the time of the booking for each ticket required. There is no discount on this style of event or cruise for groups. Private hire is available for 35 or more persons.

Booking Cancellation – In all cases of cancellation these tickets are non-refundable at any stage leading up to the event or cruise. If the booking organiser wishes to reduce numbers or cancel the tickets purchased, Sabrina Tours Ltd will try and resell those tickets, a full refund can be issued if those tickets are issued are resold before the event.

Weather and River conditions can change very quickly and in the event of not being able to sail the event will go ahead as a moored up venue. In this situation, a complimentary ticket for all passengers will be issued on the evening for one of our scheduled day trips. If the reason for Sabrina Tours Ltd having to cancel is not an act of god, for example, engine failure, then a full refund will be offered. If over 35 passengers decide they would like the evening to go ahead, then a complimentary ticket for one of our day trips will be issued. All our skippers have the authority to terminate any cruise before or during the scheduled cruise if the behaviour of passengers poses any risk to their own safety, the safety of the vessel or other river users.

Covid19

We have measures in place to ensure we are adhering to government guidance in relation to Covid19. We have safety briefs and social distancing measures in place. You “the organiser” are responsible for your guests. This means if measures are not being followed, we will approach you to rectify the problem. As the safety of our passengers and crew is of paramount importance to us, we have the right to terminate any booking if safety precautions are not met.

Depending on current guidance and restrictions, we may also ask for no crowds or gatherings on the boat at any time. This may include dancing, or any other activity deemed not in line with social distancing.  We would deem you “, the organiser,” responsible for any such crowds or gatherings. If any guidance set out my crew or management is not followed, we reserve the right to immediately terminate the booking in its entirety.

The amount of guest attending any function or trip must adhere to the current government guidance. We reserve the right to ask for evidence that guests reside at the same address.

Masks may be required to be worn by all members of the party, at all times whilst moving freely about Sabrina. All management and skippers have the authority to terminate a booking if they feel their, or your safety is at risk.

Refund Policy – If Covid19 i.e. lockdown stops the Sabrina or picnic boat from running, we will offer a 100% refund. Alternatively, tickets can be transferred to alternate dates if preferred.

A refund will not be offered if your event or trip can still proceed, but you choose not to attend or cancel.

If for any reason the structure or dynamics of the evening have to be changed, due to government guidance, we will endeavor to inform you with as much notice as possible. This means we will make the necessary adjustments to the evening to ensure it is still able to run. This may include adjusting numbers attending the venue, the ability to have a dancefloor or live music, bar service capabilities, or PPE requirements.

Season Tickets

Your Season ticket can be used for unlimited trips throughout the season. This means you can turn up without pre-booking and come aboard as much as you like.

Turning up for a trip on the day is subject to availability i.e. a season ticket does not guarantee you a seat on a trip if it has already been fully booked for instance. Please note that you may only make a reservation for a specific trip once per week. This is to ensure that one-time visitors also have a fair chance to experience a cruise during peak season.

Your ticket can be used for any of our daily cruises and with our Tuesday evening cruises. Our Day Trips run every day from 10 am to 4 pm on the hour, 7 days a week during the season.

Photo ID must be provided alongside any use of your season ticket.

We reserve the right to rescind your season ticket should we believe that any terms are not being adhered to or the safety of any of our crew is brought in to question.

Gift certificates/vouchers

All gift vouchers and certificates are valid until the expiry date stated. This will always be 12 months from the point of purchase unless specified otherwise.

Vouchers must be used in a single transaction, if any funds remain after this transaction, they will be lost and will not be redeemable. Vouchers may also be exchanged for goods of a higher price than the face value of the voucher on payment of the difference. Vouchers are non-refundable but can be transferred to a different service of an equal or higher amount with the difference being paid. Damaged or defaced vouchers cannot be exchanged.

Vouchers which have not been redeemed and have expired or are close to expiring can be extended for 1 year at a fee of 50% of the voucher value.

No liability will be accepted for the replacement or refund of vouchers if lost, stolen or defaced.

Vouchers must be redeemed by contacting our office and booking in advance. All bookings are subject to availability.

Picnic Boat Bookings

Payment– Full payment is required at the time of the booking. There is no discount on this style of event or cruise for groups.

All other terms set out above will be enforced when booking the Picnic boat also.

Terms for All Bookings on Sabrina Boat

Food and Drink – Under no circumstances food, drink or entertainment may be brought on-board other than what has been booked through Sabrina Tours Ltd. The trip will be terminated if anyone is found bringing or consuming their own alcohol or food on board. Sabrina Tours offers a fully licensed bar. A cash bar is available during all cruises. If you require an account bar facility, this must be arranged prior to your cruise and we may require an advance payment or credit card details.

Agreement – ‘Sabrina Boat’ & ‘Picnic Boat’ are booked for the agreed duration at the agreed price. If late guests delay the departure of your cruise, the boat will return to the quayside at the scheduled time, regardless of the actual cruise time.