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Frequently Asked Questions

Frequently Asked Questions2021-01-27T13:28:58+00:00

Below you’ll find many of the questions commonly asked about Sabrina.

If however you still have an unanswered question after reading the FAQ section below, please email us: info@sabrinaboat.co.uk or give us a call: 01743 369 741.

I would like to know more about private hire?2021-04-11T17:22:03+01:00

For more information on private hire please visit our pages titled private hirepackage deals or hire calculator or please call our booking office on 01743 369 741.

Can I invite children to my private event?2021-04-11T17:22:28+01:00

Yes. Children are welcome to attend your private party.

Do you decorate the boat for private parties?2021-04-11T17:23:38+01:00

No, but if you have decorations that you would like to put up, we can do that for you.

I want to hire the boat for a party; can I provide my own food/drink?2021-04-11T17:24:10+01:00

No. We have a fully stocked bar on board with competitive prices and our Chef who can prepare food to suit your special requirements/budget.

Will my cruise go ahead if river conditions are bad?2021-04-11T17:24:34+01:00

We will cruise in all but the most exceptional circumstances. If high river levels prevent us from sailing during your event, we will refund your ticket or postpone it to another day.

How do I reserve my desired date?2021-04-11T17:25:00+01:00

We require a non-refundable 25% deposit to reserve a date for a private event, with the balance payable 21 days before the event. You can book tickets for our day trips here or alternatively please call the office on 01743 369 741 to check availability and make payment.

Is there a minimum / maximum number of guests required for private hire?2021-04-11T17:25:13+01:00

Yes. The minimum number of guests required to hire the boat is 20, the maximum capacity of the boat is 60. This will depend on current government guidance.

What happens if the weather is bad, can I get a refund?2021-04-11T17:25:23+01:00

If the Sabrina Boat cancels a trip you will receive a full refund.

What if I am late and miss the trip?2021-04-11T17:25:32+01:00

If you miss the trip you have booked onto, we will make every effort to find you a place on board a later trip although, this does depend on availability.

Do you offer discounts for groups and schools?2021-04-11T17:25:55+01:00

We offer a range of packages and discounts for coaches, groups, and schools please visit our page titled group packages to find our more.

Do you have access for those with disabilities?2021-04-11T17:26:08+01:00

>Access onto the Sabrina Boat is a light gradient ramp although this can get steep during the height of summer as the river gets lower. Access is then level onto our middle deck where we can accommodate up to 3 wheelchairs. Access to our upper & lower deck is via 5 steps each. Please note we do not have disabled toilets on board and toilets are located on the lower deck.

Is there parking near the departure point?2021-04-11T17:27:17+01:00

Parking is available along Victoria Avenue (Pay and display) (SY1 1HH) with the nearest disabled parking being in Frankwell short & long stay located over the opposite side of the river (SY3 8HQ). For more information on parking and our Park & Ride service please see below.

Coach & Car Parking or Park & Ride Services
Frankwell Short & Long stay

Cars

This is the largest car park located on the opposite side of the river and is regularly used by visitors attending a show at Theatre Severn. The car park is floodlit ideal for our evening cruises & is all ground parking.

Costs 70p per hour, maximum of £5.60 per day

Sundays and Public/Bank Holidays are free!

Coach

Frankwell Car Park has 5 coach bays and is the main coach park for Shrewsbury and for visiting both the Sabrina Boat & Shrewsbury Town Centre.

FREE OF CHARGE

For more information please visit – www.shropshire.gov.uk

Harlescott, Meole Brace or Oxon Park & Ride

Shrewsbury operates three park and ride sites which operate Monday to Saturday every 20 minutes from 7.20 am till 6.20 pm

For more information click here – https://shropshire.gov.uk

Can I bring children on an evening trip?2021-04-11T17:27:57+01:00

Families are welcome to join our Tuesday evening cruise which leaves every Tuesday at 7pm throughout the whole season as well as our ghost cruise which leaves every Monday night at 7pm throughout October. Our other themed evenings are adult-only events.

Do you have any age restrictions?2021-04-11T17:28:09+01:00

We do not have any age restrictions although all children must be accompanied by an adult.

What methods of payment do you accept?2021-04-11T17:28:14+01:00

We accept cash or card (excluding American Express).

Is it necessary to book tickets for a day trip?2021-04-11T17:28:40+01:00

Our boat trips are very popular, and space can be limited so we would recommend that you purchase tickets in advance. You can buy tickets here.

Do you offer discounts to groups?2021-04-11T17:29:18+01:00

Yes. Our group rate is available for 20+ persons and includes complimentary tea/coffee and biscuits.

Are there any refreshments on board?2021-04-11T17:29:23+01:00

We offer hot, cold, alcoholic drinks and snacks on board all available through table service on every journey.

Can I bring my well-behaved dog on a day trip?2021-04-11T17:30:14+01:00

Yes. We welcome well-behaved dogs on either our middle or top deck. We can also provide a bowl of water for thirsty dogs if required. Find out more about dog-friendly Shrewsbury.

Do you run trips in bad weather?2021-04-11T17:30:43+01:00

Yes. We run trips in rain or shine! It’s only when the river is flooded that we are unable to run. Please check here to see if we are running today.

Is it cold/wet onboard the boat?2021-01-05T14:39:46+00:00

No. Our top deck has a roof, and our middle and lower decks are fully enclosed. If it is a cold day, we can close the sides on our top deck and use onboard heaters to warm things up. We also have blankets available, just ask a member of the crew for one.

What is included on the cruise?2020-06-02T10:57:06+01:00

Our 45-minute cruises sail around the river loop of Shrewsbury. On the return part of the journey, our experienced skipper brings historical sites to life with live commentary. You’ll discover facts about the River Severn which make the town what it is today, gaining a perspective no other map of Shrewsbury can offer.

We also offer table service on every journey offering hot, cold and alcoholic drinks along with light snacks.

Where can I purchase tickets?2020-12-08T12:25:37+00:00

Tickets are available on board, via the tickets page, or by calling our booking office on 01743 369741. You are also able to purchase tickets from our agents including the Visitor Information Centre and Shrewsbury Castle.

Please note: tickets purchased at agents are tickets which are valid for any journey depending on availability if you would like to reserve a seat on a specific tour please call our booking office to reserve your seats.

Are there toilets on board?2020-06-02T10:54:12+01:00

We offer male and female toilets on board which are located in our lower deck.

When do you operate?2020-06-02T10:53:51+01:00

We operate 7 days a week between 1st March till 31st October.

How long does the daily boat cruise take?2020-06-02T10:53:30+01:00

All of our cruises are 45 minutes long leaving Victoria Quay on the hour.

What time do the tours depart?2020-06-02T10:53:07+01:00

Sabrina Boat operates six daily cruises leaving at 11am, 12 noon, 1pm, 2pm, 3pm & 4pm.

Where does the Sabrina Boat leave from?2020-06-02T10:49:38+01:00

The Sabrina Boat departs from Victoria Quay in Shrewsbury directly next door to the Welsh Bridge. Our full address is:

Victoria Quay,
Victoria Avenue,
Shrewsbury,
SY1 1HH.

Please note postal address – 10 Roushill Bank, Shrewsbury, SY1 1PN.

Vouchers

Our gift vouchers make the perfect present for any occasion. Vouchers available for day trips or one-off themed nights.

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What you’ll see

Join us on a virtual journey to discover some of the sights and history you’ll see on your voyage along the Severn aboard Sabrina.

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Reviews

Don’t just take our word for it. Take a look at what our happy passengers have to say about their Sabrina experience.

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